GENERAL TERMS OF PERSONAL DATA PROTECTION

GENERAL PROVISIONS

These general terms of personal data protection apply to personal data found on the website, which are collected, processed, and stored by SIMPPAK USLUGE d.o.o., Zagrebačka 228, Trstenik Nartski, from individual users. SIMPPAK USLUGE d.o.o. collects personal data for the purpose of concluding and fulfilling sales contracts, recording customer orders, unique user identification, business analysis, marketing, implementing reward systems, product delivery, preparation of sales-related documentation, technical support, and authorization of payments via credit and debit cards.

SIMPPAK USLUGE d.o.o., as the website service provider, is committed to protecting privacy and personal data. Users are encouraged to read the General Terms of Service to understand which data is collected and for what purposes it is used. If users have any questions regarding personal data protection, they may contact SIMPPAK USLUGE d.o.o. directly at info@simpakusluge.hr.

Users are asked to carefully read these General Terms of Personal Data Protection. By providing personal data via the website and agreeing to the General Terms of Service, users confirm that they have read, understood, and consent to the collection, processing, and use of their personal data in accordance with these terms. If users do not agree, they must leave and not use the website. All issues not specifically regulated by these terms are governed by the website’s General Terms of Service.

CHANGES TO THE GENERAL TERMS OF PERSONAL DATA PROTECTION

SIMPPAK USLUGE d.o.o. may amend or supplement these terms at any time by publishing the revised text on the website. Changes take effect immediately upon publication. Users are responsible for reviewing the current terms before submitting personal data.

PERSONAL DATA COLLECTED AND USE OF PERSONAL DATA

On the website simpakusluge.hr, SIMPPAK USLUGE d.o.o. collects the following personal data from users: name and surname, password, phone number, address, email address, shipping address, billing address, postal code, city, and date of birth. Access to personal data may be granted to entities involved in the execution of sales contracts, such as delivery services, accounting services, IT support, marketing support, affiliated companies, and public authorities as required by law, with records maintained by SIMPPAK USLUGE d.o.o..

Customers consent that SIMPPAK USLUGE d.o.o. may process their personal data for internal records and statistics, for creating a customer database, informing about products and services, delivery notifications, sending promotional materials, improving customer relations, and enhancing services. These data may be provided to third parties to fulfill contracts, protect users’ interests, prevent abuse, better understand individual user needs, and improve service quality. SIMPPAK USLUGE d.o.o. retains personal data only as long as necessary for the purposes defined in these terms.

SIMPPAK USLUGE d.o.o. ensures that personal data are stored securely, using reasonable administrative, technical, and physical measures to prevent unauthorized use, access, disclosure, copying, or modification, accessible only to authorized personnel. Users are entitled to access their personal data to ensure accuracy, completeness, and currency. Upon request, SIMPPAK USLUGE d.o.o. will correct or delete data as necessary.

Personal data are shared only with business partners to fulfill orders or for the distribution of printed marketing materials. Transactional payment data for card transactions are not recorded or stored. Personal data are retained only as long as necessary for the purposes defined in these terms.

The data controller is Daniela Soviček, Zagrebačka 228, Trstenik Nartski, email: daniela.sovicek@simpak.org, phone: +385 99 449 2000. Personal data in the databases are adequately protected against accidental or intentional misuse, destruction, loss, unauthorized changes, or access. The data controller has implemented technical, staffing, and organizational measures to protect personal data, including confidentiality agreements for staff processing the data.

Website users have the right to obtain information about the collection and processing of their personal data from the data controller. The data controller must respond within 30 days of a request from the user or their legal representative, providing confirmation of data processing, information about the data, its source, access records, and any automated processing logic. Users may request correction, updating, or deletion of incomplete, inaccurate, or outdated data. The data controller will also proactively correct data if necessary and notify the user within 30 days.

When users engage in activities such as creating an account, using the online store, completing surveys, posting comments, participating in contests, sending feedback, requesting service information, or responding to job postings, SIMPPAK USLUGE d.o.o. may request additional personal data. Users must review and consent to the terms regarding these additional data. Certain data are mandatory, and failure to provide them will prevent participation in the activity.

SIMPPAK USLUGE d.o.o. collects and uses personal data to enable service use, improve the website, create a user database for service enhancement and marketing, send marketing communications, improve promotional activities, analyze website usage, resolve issues, perform administrative tasks, and establish user contact. By providing personal data, users agree to receive information about promotional activities, products, and services from SIMPPAK USLUGE d.o.o. and related entities.

PROVIDING PERSONAL DATA

By providing personal data, users consent that SIMPPAK USLUGE d.o.o. may share their data with affiliated entities for marketing, promotional activities, and distribution of marketing communications. Any other sharing of personal data must comply with applicable legal regulations.

DATA CORRECTIONS AND UPDATES

SIMPPAK USLUGE d.o.o. ensures that users can correct, update, or delete personal data. Users who find their data incomplete, inaccurate, or outdated can contact info@simpakusluge.hr to request changes. Users are encouraged to update their data promptly, including account information.

DATA PROTECTION

SIMPPAK USLUGE d.o.o. prioritizes personal data protection and has implemented measures to safeguard user data. Users access data on the website using a password and email.

CONFIDENTIALITY OF THIRD-PARTY DATA

These terms only apply to data collected by SIMPPAK USLUGE d.o.o. from users. Linked or external websites have their own privacy policies. SIMPPAK USLUGE d.o.o. is not responsible for the data practices of third parties.

OTHER DATA

Besides personal data, SIMPPAK USLUGE d.o.o. may request non-identifiable information (such as website usage, device, server information, preferences, hobbies, interests, activities) to enhance website functionality, tailor content, and improve user experience. This information helps identify popular content and user preferences.